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Frequently Asked QuestionsShipping/Order StatusHow do I track my order shipment? I want to change or cancel my order! What should I do? How much are shipping costs? Can I expedite my order? What if my goods are damaged when I receive them? How do I track my order status? Do you ship internationally? Will I be charged Duties & Taxes on international shipments? I just placed an order, how long will it take to reach me? Do you ship to PO boxes or Military APO/FPO addresses? How are orders shipped/delivered to Alaska or Hawaii? How are orders shipped/delivered to US Territories and APO/FPO addresses? Returns I want to return my purchase! What do I do? I would like to return a gift that was sent to me. What do I do? How long does it take for me to get my refund? Product-Specific Do you offer wholesaling opportunities for your products? The item I want is out of stock. What can I do? Do you do back orders? Are there PlayBetter Store gift certificates? How do I use a gift certificate? SwingSetter How do I know what size to choose? SwingSetter PRO Can this be used outdoors? My Personal Trainer (Wii Game) Is the game available for left-handed golfers? General Troubleshooting How can I get assistance if I need it? What benefits are there to having an account with you? I can’t login to My Account! What should I do? My email has changed. How do I update this on My Account? How do I unsubscribe from your mailing list? Payment Information What forms of payment do you accept? The charge I received for my purchase does not match my final invoice. What should I do? Do you accept cashier's checks or money orders? Do you charge sales tax on any item? Do you accept international credit cards? Pay Pal What is PayPal? How do I sign up for PayPal? What is the biggest benefit of using PayPal? What if I have questions about PayPal? When are funds drawn from my PayPal account for my order? Security Why is it safe to buy on your site? What type of security do you use for securing purchases? Is it safe to use a credit/debit card on the PlayBetter Store? PlayBetter Store Information Is David Leadbetter directly involved with the PlayBetter Store? To what extent? Where can I find more information on David Leadbetter and his Academies? I have a suggestion I think would improve the PlayBetter Store. Where can I submit it? Shipping/Order Status Q: How do I track my order shipment? A: FOR ALL UPS SHIPMENTS: Please refer to the 'Confirmation #' you received in the email containing subject heading 'Your Order Has Been Shipped!'. Copy this number into the below box and press "Go!". Once on the 'Order Status' screen, click your highlighted tracking number to track the status of your shipment. Enter Confirmation Number: If you have misplaced your tracking number, please contact admin@playbetterstore.com, as we’ll be happy to find it for you! FOR INTERNATIONAL USPS SHIPMENTS: Refer to your confirmation email for shipment tracking information. If you have misplaced this, please contact admin@playbetterstore.com and we’ll be happy to help you out! FOR DOMESTIC USPS SHIPMENTS: There is unfortunately no tracking information available for domestic USPS shipments. Back to Top Q: I want to change or cancel my order! What should I do? A: Please email admin@playbetterstore.com and let us know what you’d like to do. If the order has not already been shipped, we’d be happy to accommodate any request you may have free of charge. If the order has been shipped, we’re still happy to accommodate any request but the customer will be responsible for any additional shipping costs incurred. Back to Top Q: How much are shipping costs? A: Shipping costs are automatically calculated by your cart based on your location and shipping method of choice. You can review all your options/prices before your checkout is complete. Back to Top Q: Can I expedite my order? A: Yes. When choosing your shipment method during checkout, simply choose the ‘2nd Day UPS Air’ option and your order will arrive the 2nd business day after the purchase is received. Back to Top Q: What if my goods are damaged when I receive them? A: First, please accept our apology for the inconvenience. Then email admin@playbetterstore.com, and once you have a return authorization number please send them back to our facility: PlayBetter Store Attn: Damaged Goods 2913 O'Donnell Street Baltimore, Maryland 21224 We will ship out a replacement order, free of charge ASAP. Back to Top Q: How do I track my order status? A: Simply enter the confirmation number you received in the email you received with the subject line 'Your Order Has Been Shipped!' in the box below: Enter Confirmation Number: Back to Top Q: Do you ship internationally? A: Yes we ship internationally. Back to Top Q: Will I be charged Duties & Taxes on international shipments? A: Most international shipments will incur some sort of Duties & Taxes charge that is NOT included in the original shipping cost as it varies by country. If it is incurred, it will be requested upon delivery by UPS and is the responsibility of the customer. Back to Top Q: I just placed an order, how long will it take to reach me? A: That depends on shipping method and your shipping address. Domestic orders sent via UPS Ground typically take between 2-3 business days. International orders can take longer. For more information on your specific order, refer to your tracking number (for UPS and International USPS shipments) in your confirmation email. If further questions persist, please contact admin@playbetterstore.com. Back to Top Q: Do you ship to PO boxes or Military APO/FPO addresses? A: Yes, we do. Back to Top Q: How are orders shipped/delivered to Alaska or Hawaii? A: Orders are shipped to Alaska and Hawaii the same way any other other domestic order would be. The shipping costs will vary but can be accurately reviewed during the checkout process. Back to Top Q: How are orders shipped/delivered to US Territories and APO/FPO addresses? A: Orders are shipped to US Territories the APO/FPO addresses the same way any other order would be. The shipping costs will vary but can be accurately reviewed during the checkout process. Back to Top Returns Q: I want to return my purchase! What do I do? A: If you are not completely satisfied with your purchase from the PlayBetter Store, you can return your item(s) for a full refund within 30 days. (Returns must be unused, in their original state and in their original packaging). To make a return, simply fill out our easy PlayBetter Store Returns Form, and we'll take it from there! Shipping costs for returns are the responsibility of the customer. Shipping and handling costs are unfortunately not refundable. Back to Top Q: I would like to return a gift that was sent to me. What do I do? A: Email us (admin@playbetterstore.com) with the name and confirmation # of the purchase. Back to Top Q: How long does it take for me to get my refund? A: As soon as the returned item arrives at our facility, we will credit the purchase amount back to your account. Back to Top Product-Specific Q: Do you offer wholesaling opportunities for your products? A: Yes, please contact chris@playbetterstore.com for more information. Back to Top Q: The item I want is out of stock. What can I do? A: We try our best to keep every item fully stocked but if you do encounter an ‘Out of Stock’ item you can either notify us at admin@playbetterstore.com or wait a couple days and check back. You can be sure nothing will be out of stock for more than a week. Back to Top Q: Do you do back orders? A: Yes we do. We’ll hold your order until the product arrives at our facility. It will then immediately be shipped to you. Back to Top Q: Are there PlayBetter Store gift certificates? A: Yes there are. Please see our PlayBetter Store Gift Certificate Page Back to Top Q: How do I use a gift certificate? A: During checkout, you will be prompted to select a payment method. Select ‘Gift Certificate’ as well as the identification number on the gift certificate. Back to Top SwingSetter Q: How do I know what size to choose? A: The SwingSetter sizes (S, M, L/XL) are based on the grip size, NOT the shaft size. Base your Swingsetter size choice off the size of your hands. Back to Top SwingSetter PRO Q: Can this be used outdoors? A: Absolutely. The SwingSetter PRO is meant to be used outdoors because you can hit real balls with it. So get out there and improve that swing! Back to Top My Personal Trainer (Wii Game) Q: Is the game available for left-handed golfers? A: No. The game is unfortunately not available for left-handers yet. Keep an eye out for future editions of the game which offer a lefty option. Back to Top General Troubleshooting Q: How can I get assistance if I need it? A: Email the PlayBetter Store: admin@playbetterstore.com Or Call the PlayBetter Store: 443-708-3613 Back to Top Q: What benefits are there to having an account with you? A: Its easier to view your order history, process a return, view account information or create and maintain a Wish List. Back to Top Q: I can’t login to My Account! What should I do? A: If you've lost your password, simply click the "Lost Password" link at the top right of your screen. If this is not the issue, please email admin@playbetterstore.com. Back to Top Q: My email has changed. How do I update this on My Account? A: If you’ve lost your password, simply click on the ‘Lost Password’ link in the top right My Account section. If you’re having further problems, please email admin@playbetterstore.com and we’ll be happy to help. Back to Top Q: How do I unsubscribe from your mailing list? A: There is a link at the bottom of each of our mailings called ‘Unsubscribe’. Simply click that and you’ll be off the list. Back to Top Payment Information Q: What forms of payment do you accept? A: All major credit/debit cards as well as payment via PayPal is accepted by the PlayBetter Store. Back to Top Q: The charge I received for my purchase does not match my final invoice. What should I do? A: Email admin@playbetterstore.com immediately and we’ll look into the erroneous charge. Back to Top Q: Do you accept cashier's checks or money orders? A: No, we do not. Back to Top Q: Do you charge sales tax on any item? A: The majority of our items do not incur any sales tax. Some select items may be subject to a sales tax in accordance with local law. You will be notified if these taxes apply to you. Back to Top Q: Do you accept international credit cards? A:Yes, we do. Back to Top Pay Pal Q: What is PayPal? A: PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. Back to Top Q: How do I sign up for PayPal? A: You can sign up for a PayPal account by going to PayPal.com. Back to Top Q: What is the biggest benefit of using PayPal? A: The biggest advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant. Back to Top Q: What if I have questions about PayPal? A: You may contact PayPal customer service by calling 888-221-1161 or go to PayPal.com for support and additional information. Back to Top Q: When are funds drawn from my PayPal account for my order? A: PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service by calling 888-221-1161. Back to Top Security Q: Why is it safe to buy on your site? A: Our site is secured with GeoTrust SSL, one of the industry leaders in secure online transactions. Visit their site at GeoTrust.com. Back to Top Q: What type of security do you use for securing purchases? A: We use GeoTrust to ensure our secure online transactions. Back to Top Q: Is it safe to use a credit/debit card on the PlayBetter Store? A: Absolutely. Our security software is second to none. Back to Top PlayBetter Store Information Q: Is David Leadbetter directly involved with the PlayBetter Store? To what extent? A: Yes. David selects and approves every single item that is sold on the PlayBetter Store to ensure that his customers are using nothing but the best golf equipment. Back to Top Q: Where can I find more information on David Leadbetter and his Academies? A: Visit David's Official Website: www.DavidLeadbetter.com. Back to Top Q: I have a suggestion I think would improve the PlayBetter Store. Where can I submit it? A: We'd love to hear from you! Send your idea to admin@playbetterstore.com. Back to Top |
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