Note: The E-mail address you enter must match the E-mail address you provided when the order was created.
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Q: Do you ship internationally?
A: Yes we absolutely ship internationally. We use UPS Worldwide Expedited or UPS Worldwide Saver as the shipping method.
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Q: Will I be charged Duties & Taxes on international shipments?
A: We try to keep the Duties & Taxes incurred on our international customers to an absolutely minimum but with this said, there usually will be some sort of Duties & Taxes charge that is NOT included in the original shipping cost. If it is incurred, it will be requested upon delivery by UPS and is the responsibility of the customer.
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Q: I just placed an order, how long will it take to reach me?
A: That depends on shipping method and your shipping address. Domestic orders sent via UPS Ground typically take between 2-3 business days. International orders can take longer.
For more information on your specific order, refer to your tracking number (for UPS and International USPS shipments) in your confirmation email. If further questions persist, please contact
admin@playbetterstore.com.
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Q: Do you ship to PO boxes or Military APO/FPO addresses?
A: Yes, we do.
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Q: How are orders shipped/delivered to Alaska or Hawaii?
A: Orders are shipped to Alaska and Hawaii the same way any other other domestic order would be. The shipping costs will vary but can be accurately reviewed during the checkout process.
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Q: How are orders shipped/delivered to US Territories and APO/FPO addresses?
A: Orders are shipped to US Territories the APO/FPO addresses the same way any other order would be. The shipping costs will vary but can be accurately reviewed during the checkout process.
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Returns
Q: I want to return my purchase! What do I do?
A: If you are not completely satisfied with your purchase from PlayBetterStore.com, you can return your item(s) for a full refund within 60 days. What if on the 61st day you realize you don't like the item? We'll take it back then too :)
To make a return, simply fill out our easy
PlayBetter Store Returns Form, and we'll take it from there!
Shipping costs for returns are the responsibility of the customer. Shipping and handling costs are unfortunately not refundable.
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Q: I would like to return a gift that was sent to me. What do I do?
A: Email us (admin@playbetterstore.com) with the name and confirmation # of the purchase.
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Q: How long does it take for me to get my refund?
A: As soon as the returned item arrives at our facility, we will credit the purchase amount back to your account.
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Product-Specific
Q: Do you offer wholesaling opportunities for your products?
A: Yes, please contact
chris@playbetterstore.com for more information.
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Q: The item I want is out of stock. What can I do?
A: We try our best to keep every item fully stocked but if you do encounter an ‘Out of Stock’ item you can either notify us at
admin@playbetterstore.com or wait a couple days and check back. You can be sure nothing will be out of stock for more than a week.
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Q: Do you do back orders?
A: Yes we do. We’ll hold your order until the product arrives at our facility. It will then immediately be shipped to you.
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Q: Are there PlayBetter Store gift certificates?
A: Yes there are. Please see our
PlayBetter Store Gift Certificate Page
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Q: How do I use a gift certificate?
A: During checkout, you will be prompted to select a payment method. Select ‘Gift Certificate’ as well as the identification number on the gift certificate.
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SwingSetter
Q: How do I know what size to choose?
A: The SwingSetter sizes (S, M, L/XL) are based on the grip size, NOT the shaft size. Base your Swingsetter size choice off the size of your hands.
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SwingSetter PRO
Q: Can this be used outdoors?
A: Absolutely. The SwingSetter PRO is meant to be used outdoors because you can hit real balls with it. So get out there and improve that swing!
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My Personal Trainer (Wii Game)
Q: Is the game available for left-handed golfers?
A: No. The game is unfortunately not available for left-handers yet. Keep an eye out for future editions of the game which offer a lefty option.
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General Troubleshooting
Q: How can I get assistance if I need it?
A: Email the PlayBetter Store: admin@playbetterstore.com
Or
Call the PlayBetter Store (Toll Free): 1-888-738-5527
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Q: What benefits are there to having an account with you?
A: Its easier to view your order history, process a return, view account information or create and maintain a Wish List.
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Q: I can’t login to My Account! What should I do?
A: If you've lost your password, simply click the "Lost Password" link at the top right of your screen. If this is not the issue, please email
admin@playbetterstore.com.
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Q: My email has changed. How do I update this on My Account?
A: If you’ve lost your password, simply click on the ‘Lost Password’ link in the top right My Account section.
If you’re having further problems, please email admin@playbetterstore.com and we’ll be happy to help.
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Q: How do I unsubscribe from your mailing list?
A: There is a link at the bottom of each of our mailings called ‘Unsubscribe’. Simply click that and you’ll be off the list.
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Payment Information
Q: What forms of payment do you accept?
A: All major credit/debit cards as well as payment via PayPal is accepted by the PlayBetter Store.
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Q: The charge I received for my purchase does not match my final invoice. What should I do?
A: Email admin@playbetterstore.com immediately and we’ll look into the erroneous charge.
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Q: Do you accept cashier's checks or money orders?
A: No, we do not.
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Q: Do you charge sales tax on any item?
A: The majority of our items do not incur any sales tax. Some select items may be subject to a sales tax in accordance with local law. You will be notified if these taxes apply to you.
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Q: Do you accept international credit cards?
A:Yes, we do.
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Pay Pal
Q: What is PayPal?
A: PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions.
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Q: How do I sign up for PayPal?
A: You can sign up for a PayPal account by going to
PayPal.com.
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Q: What is the biggest benefit of using PayPal?
A: The biggest advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.
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Q: What if I have questions about PayPal?
A: You may contact PayPal customer service by calling 888-221-1161 or go to
PayPal.com for support and additional information.
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Q: When are funds drawn from my PayPal account for my order?
A: PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.
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Security
Q: Why is it safe to buy on your site?
A: Our site is secured with GeoTrust SSL, one of the industry leaders in secure online transactions. Check out secure status by
clicking here.
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Q: What type of security do you use for securing purchases?
A: We use
GeoTrust to ensure our secure online transactions as well as the built-in security of using Intuit Merchant Services and PayPal Express Checkout.
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Q: Is it safe to use a credit/debit card on the PlayBetter Store?
A: Absolutely. The PlayBetter Store uses Intuit Merchant Services and PayPal Express Checkout, two of the most respected names in the credit card processing business. Our site is also secured by GeoTrust and can be verified by the 'GeoTrust' button located on the footer, or by
clicking here.
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PlayBetter Store Information
Q: I have a suggestion I think would improve the PlayBetter Store. Where can I submit it?
A: We'd love to hear from you! Send your idea to
admin@playbetterstore.com.
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